FAQ

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If I am unhappy with the care that I have received, to whom should I file my complaint?

Complaints about physicians, as well as other licensees and registrants to the Texas State Board of Medical Examiners, including physician assistants and acupuncturists, may be reported for investigation at the following address: Texas State Board of Medical Examiners Investigations Department MC-263 PO Box 2018 Austin, Texas 78768-2018 Assistance in filing a complaint is available by calling [...]

What is your prescription medication refill policy?

All prescription refill requests must come directly from your pharmacist to our office on your behalf. Please contact your pharmacist with any refill requests. Your pharmacy will then fax us at 972-596-8928. Refill requests from pharmacists are handled by 4pm daily. Our refill guidelines are listed below: Refills are not handled by phone at anytime. [...]

Does your office accept Medicare?

We do accept Medicare assignment, which means that we are directly reimbursed by Medicare 80% of the approved amount minus any unmet deductible. We only bill you for the remaining 20% of the approved amount plus the part of any deductible you may still owe. We do not accept Evercare Medicare or Everccare Medicaid. If you [...]

What is your payment policy?

Payment for service is due at the time service is rendered unless payment arrangements have been approved in advance. We accept cash, checks, Visa/MasterCard/Discover. There is a $30 charge for returned checks. Payment for services that are not covered by benefits of your insurance are your responsibility. We must have a copy of your current [...]

Who should I contact if I have questions about billing?

If you have questions about our billing process and procedures, contact: Superior Medical Management at 214-651-0772. If you do not get satisfactory resolution then contact Janet Dunham (our office manager) at 214-651-0772.

I am insured, but Dr. Chappell is out-of-network. How does payment work?

Patients are responsible for all services not paid by their health insurance. You may request a written estimate of your out-of-pocket expenses from our office. Please allow up to 10 business days to receive this estimate. Total charges vary based on each patient's medical history and condition and if any tests or procedures are done. [...]

If I am paying out-of-pocket, will your office allow me to do a payment plan?

Our practice reserves the right to negotiate on a case-by-case basis. If you have an outstanding balance you will need to make a payment on that account when you register for your next appt. The payment requirement is 100% of balances of $50 or less and 25% of balances over $50.      

I don’t have insurance. Can I still see Dr. Chappell?

Yes, Dr. Chappell does not discriminate seeing anyone due to not having insurance. Our practice does not offer discounts for patients without insurance and we do require a full payment at the time of service.

What if I schedule an appointment with Dr. Chappell and fail to show?

All patients will be charged a $30 "No Show" fee for repeatedly missed appointments. This charge cannot be filed with your insurance and is your responsibility to pay. Repeatedly missed appointments means that 2 or more appointments were missed without a 24-hour cancellation call.

What about telephone calls and follow-up care?

Communication is often improved by having a family member come with you when Dr. Chappell is ready to discuss your case and give an opinion and recommendation for treatment and follow-up. Telephone calls are taken by an assistant who will generally relay Dr. Chappell's answer back to the caller; because your family doctor receives a [...]